Browse through our most frequently asked questions to learn more about what we offer and how to make the most of your Yes Health experience!

Payments can be made via the following: Credit & Debit cards, Maestro & Visa Electron, Payfast Instant EFT, Mobicred
After the successful placing of your order and the approval of your Credit Card. If there are any problems, you’ll hear from us
Instant EFT enables you to make EFT payments that clear immediately. ABSA, FNB, Nedbank & Standard Bank are supported.
Mobicred is a simple and convenient online credit facility that allows you to shop on yestelecom.co.za and repay the amount in monthly instalments. Interest is charged at 21% per year. Please note the annual interest rate may change. As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following: Monthly service fee of R35.00 (ex VAT) Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted. Please note: The monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.
Yes. If you have any questions about Mobicred you can visit www.mobicred.co.za or you can contact them via email at customerservice@mobicred.co.za or call them on 08600 62733.
We offer FREE Delivery to major metropolitan areas in South Africa on orders over R1500. Orders placed, will be dispatched within 2-6 days provided that it falls on a working day, and that payment reflects in our bank account.
We do not unfortunately ship outside of SA borders currently.
Once your order has been processed and is ready for dispatch, we’ll send you an e-mail with tracking details. If in doubt, contact us.
FREE DELIVERY TO THE FOLLOWING MAJOR METROPOLITAN AREA'S:

ALIWAL NORTH, BETHLEHEM, BLOEMFONTEIN, CAPE TOWN, CRADOCK, DURBAN, EAST LONDON, EMALAHLENI1, EMPANGENI, GEORGE, JOHANNESBURG, KIMBERLEY, KLERKSDORP, LICHTENBURG, MAKHADO2, MTHATHA, NELSPRUIT, NEWCASTLE, PAARL, PIETERMARITZBURG, POLOKWANE3, PORT ELIZABETH, PORT SHEPSTONE, PRETORIA, RUSTENBURG, SECUNDA, SWELLENDAM, TZANEEN, UPINGTON, VANDERBIJLPARK, VREDENBURG, WELKOM
We dispatch goods Mon-Fri (excl. public holidays) & Additional delivery charges may apply for failed deliveries.
No. Our couriers will only deliver to a physical address, orders will not be dispatched to a PO Box.
We make use of the PayFast payment gateway, a leader in secure online payments in South Africa.

PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions. We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
We are an online store and do not have physical retail stores. Our offices are in Midrand, JHB. This website is our store and we deliver throughout South Africa.